DeWalt
DeWalt Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DeWalt has 2.1 star rating based on 345 customer reviews. Consumers are mostly dissatisfied.
24% of users would likely recommend DeWalt to a friend or colleague.
- Rating Distribution
Pros: Generally dewalt tools are reliable, Tools, Great tools.
Cons: Dissatisfied, Poor customer service, No response from customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DeWalt has 2.1 star rating based on 345 customer reviews. Consumers are mostly dissatisfied.
24% of users would likely recommend DeWalt to a friend or colleague.
- Rating Distribution
Pros: Generally dewalt tools are reliable, Tools, Great tools.
Cons: Dissatisfied, Poor customer service, No response from customer service.46% of users think that DeWalt should improve its Product/Service Quality.
60% of users say that they might use DeWalt in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Terrible customer service", "Check your waranty", "Do not buy this bench grinder ,if you do replace the stones with Norton brand.", "Don't buy DW758 bench grinder, plug it in and see what happens!", "RUN DON'T WALK.".
Most users want DeWalt to offer a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top DeWalt Reviews
"Excellent service."
It was difficult to reach a live representative to handle my claim. In my opinion, Dewalt or whoever is in control does not make it easy for consumers to reach...
"Inquiry"
On 10/16/2025, I dropped off my drill at the City of Charlotte, NC, warranty service center, and as of today, November 24, it has not yet been returned. It's...
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Verified Reviewer |
Charlotte, North Carolina
Inquiry
On 10/16/2025, I dropped off my drill at the City of Charlotte, NC, warranty service center, and as of today, November 24, it has not yet been returned. It's already too long without hearing from them. I need it for my day-to-day work. Thank you. Here is my contact information:
Cust. No.: 937****
Order No.: 820472****
Service Order: 2844****
Serial No.: DQCB36w
20 Brushless HD Driver
Preferred solution: Deliver product or service ordered
User's recommendation: Terrible customer service
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Verified ReviewerAdvertisement
I was told that I could only get a sticker in the store, so I'm just gonna forget about it. It was a great idea, though.
- Best tools ever
- Best cordless tools
Preferred solution: Some new kind of tools for woodworking my perfession
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Verified ReviewerBad batteries
You replaced the original battery with a new one, which was great. Now the new one won't charge or work, and you won't replace that one, and it's not that old.
The one that was replaced should have lasted longer than it did.
Good PR would be to replace it. The weed eater is a great tool, but the battery should last longer than 2 years.
- Great tools
- Longer battery life
Preferred solution: A discount on a new battery, sense this one won't be replaced. Thank you
User's recommendation: Check your waranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExcellent service.
It was difficult to reach a live representative to handle my claim. In my opinion, Dewalt or whoever is in control does not make it easy for consumers to reach out for warranty issues.
On the other hand, once I had a representative on the phone, it was very easy to get my problem resolved.
The representative was professional, courteous, supportive and eager to help and solve my problem. I was expecting a difficult and negative responses from the representative due to the frustration to reach a live person but that was quickly erased as the call when better than expected in fact I was pleasantly surprised as how it all was resolved in particular how the representative handle the call.
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Verified ReviewerResolved: Electric Mower is buns — and so is customer service
Company fixed the issue and I have been provided with product replacement.
Update: After a frustrating and frankly exhausting back-and-forth with Dewalt customer service (involving an online repair form that rejected our serial number, multiple disconnected calls, and a fair bit of persistence), we finally got a resolution.Dewalt sent us a shipping label, took the original mower back, and surprise!—sent us a brand new one. And it’s actually great.
It feels more like a tool than a machine (which may or may not be what your yard needs), but so far, we’re happy.That said, we still have questions—like what exactly went wrong with the first mower, and whether this technology is built to last longer than two seasons. We're hopeful. And grateful to be able to mow again.So: Thanks, Dewalt.
We're relieved. But we’re also watching
Also, right this instant, I've been on hold and suddenly was disconnected. I submitted an email to customer service and received directions to submit my mower through the online repair form. UM... you guys.
In what world is it okay to charge $600 for a product that dies in less than two years? And what am I supposed to do with it now, send it to the landfill? Do better, Dewalt.
I've loved your tools for 20 years. This is not ok.
User's recommendation: Don't buy these mowers
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Verified ReviewerBattery replacement
Would not replace the battery they sent to replace my original one. The replacement battery went bad
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Verified ReviewerDewalt warranty issue
It hung up on me no customer ever no nothing from home or from DeWalt home the key to this box was not in the unit. I think somebody stole it.
The address is 4227 E.
Ellis Circle, Mesa, AZ 85205 Mr. LESLIE.
User's recommendation: Let’s see if I get a key to fit in my box
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Verified ReviewerLawnmower
This is my second lawnmower. The first one I sent back they sent me a new one which gave me a two additional batteries and I have a quarter of an acre and I cannot get them cut unless I do one one day and one the other and sometimes I cant even get through The front nor the back with those batteries
User's recommendation: Dewalt is a great product. I have everything from the lawnmower the blower the edger utility knives drills levels. Everything is due. I highly recommend.
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Verified ReviewerLack of Warranty Service
Stay away at all costs. Warranty claims are ignored.
It takes an hour to get through. Thenumber says they will call back if you want. Never happens or you ask for a time and it tells you available. Once at 7:00 P.M.
and they said they will call back sometime between 2 and 6!!Reps are rude, they claim supervisors do exist.
One supervisor emailed me, I answered andno reply to it or 6 follow up emails. Once the product is sold they could care less.
Rep kept putting me off, hours on the phone just to get a battery and
charger. Countless broken promises, unanswered emails and
messages, refused to allow me to speak to a supervisor.
Tried
to put it off on the retailer. Obviously an offshore call center
with representatives who lacked the slightest idea of what they
were doing even with a simple problem.
User's recommendation: RUN DON'T WALK.
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Verified ReviewerPoor customer record keeping online
Great equipment but recently discovered they no longer have any of the online registrations for over a dozen of our portable units. They say they dont have our contact info on file, yet send us advertisements regularly.
Also their helpdesk system is more interested in signing us up for a free Zendesk trial than keeping a stabile text connection open. They dont have my information but seems theyve shared it over the web to advertisers
- Swapable batteries provide flexibility
- Easy to use
- Durable
- Website and zendesk help unreliable and not secure
Preferred solution: My online list of registered equipment for reference but at this point will have to go back to find paper receipts and original packaging.
User's recommendation: Don’t bother registering your products. They won’t recognize your registration but most likely share for marketing gain.
Chula Vista, California
DeWa=lt
Dewalt tool co. Their QC on grinder DW758 is nonexistent when it comes to the grinding wheels.
They range from poor to the point of self destruction from vibration becoming with the locking nut coming lose and launching stone causing death to the operator . I as a user will not except a replacement becaus of this hazard. No compensation was offered so I can purchase quality stones.
From the reviews submitted to Amazon this is the rule .
Sincerely, T. D.Griffin
User's recommendation: Do not buy this bench grinder ,if you do replace the stones with Norton brand.
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Verified Reviewer |
Zapopan, Jalisco
Fed up with subpar products
I have been a loyal Dewalt customer for 30 years. I still have my original set of 18V that I purchased in 1996.
Those tools have been through it. I've got 3 of the 18V to 20V adapters. I still use them at home. But at work, I'm a contractor, and my expectation for my tools is high.
It seems to me that over the past few years, not only have the prices gotten ridiculous, but the quality of the tools has fallen off substantially. I have boxes of broken tools and dead batteries: 3 broken oscillators, 2 broken 'hatchet' sawzalls, lots of busted or worn-out drills and impacts, even 2 hammer drills, tons of dead batteries. Heck, I had a 6 amp hour come out of the package dead. I've bought the copper cutter and PVC cutter attachments only to have them break in less than a week.
I've spent so much money with Dewalt that it's insane. It makes me want to just go out and buy all new tools from a more affordable brand like Bauer and just trash the junk you are selling.
I feel like I've made a poor decision in sticking with my favorite brand of tools and paying top price for them for all these years. I guess I've learned a valuable lesson here: paying for the best tools doesn't always deliver the best tools.
- Overpriced junk
Preferred solution: Some of my busted up stuff replaced at least
User's recommendation: Go to harbor freight.
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Verified ReviewerBattery choice
I was ready to purchase a DeWalt 22 hedge trimmer for about $130. The DeWalt name has resonated with me over the years as a quality line of tools.
I then realized that I need a battery and a battery charger.
The local ACE store said that would cost $169. I do not own any other DeWalt tools so I do not have a charger.
I now realize that the trimmer, battery and charger will cost about $310.
That is beyond my budget as a homeowner.
My reason for contacting DeWalt was to verify which battery and charger I needed.
My initial effort to talk to C/S failed. I could not connect to anybody nor could I start a chat.
User's recommendation: To difficult to reach customer service at DeWalt
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed service repair on my Dewalt mower
Need someone to call me 901355**** in reference to repair work needed on my Dewalt mower Olive Branch Ms.
Lewes, Delaware
Missing part
Need belt clip and
Your 800-433-**** number doesn't work ooooo999999****999999****888888****88888****
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Verified ReviewerVeey dissatisfied customer
Sent my battery operated nailer out dcn 692 came back 202.00 dollar charge but nothing on what they did on it for that amount i need a explanation all it waa doing would fire one nail then freeze up.i will dispute the charge on my visa until i get a explanation, looks like Bensonville is doing shady work
- So far customer service sucks
Preferred solution: A list of why it cost so much to fix
User's recommendation: Go to Milwaukee brand
About
, , , ,
DeWalt is a worldwide brand of power tools for the construction, manufacturing and woodworking industries. It is a subsidiary of Stanley Black & Decker and is the leader in contractor power tools including cordless drills, woodworking tools and professional power tools. The company was established in 1936 by Raymond E. DeWalt, the inventor of the radial arm saw. Since DeWalt grew rapidly and in 1947 was reorganized. DeWalt now produces a full line of compact and lithium ion cordless drills. The same battery used for the drill can also run one of the 40 other tools DeWalt produces, such as impact wrenches and circular saws.
DeWalt is ranked 206 out of 4438 in Equipment category
UK, USA
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Ryobi sells a 24 inch hedge trimmer for $159 on their site. It comes with battery and charger.