DeWalt

I now have purchased 4 of these dcb208 ( 20v 8ah) battery packs

and 3 out 4 have failed .

It seems like they stop charging approx in a 2-year time frame,

and the warranty is for 3 years. dewalt will Not honor warranty , even though pics were sent including a valid receipt all within the 3 year time frame.

These must have some manufacturing defect for this to happen over and over again.

I do not have this issue with my Kobalt battery packs they are 6 years old and still work good today.

They wont answer their emails, their phone is closed in the middle of business hours with no reason, and they won't contact you about warranties. Don't buy their product until they get their act together.

Their service center phone answering barely speaks English in the USA. Their products break and their service center won't fit their product correctly.

Tried to contact DeWalt, they said that the wait time was 14 minutes. 47 minutes later nobody has still answered the phone.

There's no way to get a hold of an actual person. Terrible customer service actually no customer service I will be buying a different brand.

I am trying to get a hold of customer service ordered tough system 2.0 tool box plastic cover over DeWalt name on draw handles are missing I would just like to resolve thank you

I purchased an electric power washer DWPW2400 TYPE 10 about a year ago, and it is just quit working the other day while I was using it. So I contacted Dewalt Service Center and they helped me out.

The person I was talking to was very helpful and Curtis also very knowledgeable. They got me a return label sent to me to get it out for repairs.

If theyre in the business of selling parts for tools, have them in stock dont miss lead people that you have it on hand

I was working on a ladder, using the drill when I slipped and it fell with me. The handle of the drill broke in half. It was really a sad moment for me, because I do a lot of work with it.

Just would like to speak to an agent picking a time for them to call back is ridiculous cause I just want them to call back whenever they can. I dont wanna pick the time for them to call me.

They could answer their phone and respond to their emails. They could also fix their repairs and guarantee their products before I stop buying their products.

This is the worst service setup I have ever seen! It's a complete joke and a waste of my valuable time.

Please send my replacement batteries. My projects have come to a complete standstill for over a month.

We have tried many times this morning to reach DeWalt via phone at 800-433-**** and 877-571-****, but after dialing we get only a dial tone and no answer. We foolishly clicked on the CHAT button, which directed us to enter credit card information for a one-time refundable $5 charge and then autopay $55 monthly membership to JustAnswer.

JustAnswer apparently does not "Just Answer" without access to my bank account; see screenshot. Not cool, DeWalt.

I have ruined more drills using this product than it's worth. They say it's out of warranty. I have several other delwalt items that I will offload to someone including a brand new inverter(never used) and will look at Milwaukie.

Really disappointed.

Gaston, OR

I bought a tire inflator may 14. I used it successfully June 5.

In June 7 it failed

It was advertised to work on 12 volt. So I did not buy the accessory battery charger or lube voltage cord.

Turns out they do not work consistently in 12v and should never have been advertised as such.

The failure happened both within Dewalt and Amazon warranty period however the old car was left out west in Utah for the summer. Just got access to it recently.

So tell me whats fair and just ?? They refused to take any action.

Im

Pretty sure I can win a consumer fraud case in Mass Ma gutters but why Shoujd I bother ?

The warranty process is handled outside the US, and their English is not that good. The warranty process could also be streamlined. They need more warranty centers in the US.