Dewalt customer service sucks
i bought the dewalt dxpw3425 power washer in sept of 2015.in april of 2017 i had no pressure the pump failed after about 50 hours of use.
i contacted dewalt about manufactures warranty and was refered to a repair facility. a few weeks go by and i get a call from the repair facilty that FNA the people who supply the pump said it only has a 1 year warranty. well thats not what the dewalt box and the owners manual inside the box is saying it has a 5 year warranty. after countless hours on the phone with dewalt and FNA customer service people who have zero authority to get anything done my power washer still sits at the repair facility broken.
thanks dewalt for costing me an extra $1000 ...the price of a new power washer to keep working and the price its going to cost to purchase a new pump to fix the one thats supposed to be under manufactures warranty for another 3 years.
Review about: Dewalt Dxpw3425 Pressure Washer.
Reason of review: Warranty issue.
Monetary Loss: $600.
Preferred solution: Let the company propose a solution.