Contact DeWalt Customer Service
DeWalt Phone Numbers and Emails
Toll-Free Number:
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(800) 433-9258
Customer Service:
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(877) 571-2391
Legal:
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(888) 997-6648CCPA Inquiries
DeWalt Email:
How to Contact DeWalt?
Most Popular Number:
| Total calls: 2 284 | Issues resolved: 92 | Last call: Dec 31, 2024 |
DeWalt Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
DeWalt Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call DeWalt is 8004339258. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 58% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as DeWalt may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
DeWalt Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call DeWalt is 8004339258. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 58% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as DeWalt may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call DeWalt mainly because of product/ service, request for information and return/ replace.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact DeWalt is support.dewalt@dewalt.com.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
DeWalt Website:
DeWalt Help Center:
Corporate Office Address:
Other Info (opening hours):
Stanley Black and Decker, Inc.
1000 Stanley Drive
New Britain, CT 06053
Customer Service Hours:
Monday - Friday: 8:00AM-6:00PM (EST)
DeWalt Customer Service Reviews
If theyre in the business of selling parts for tools, have them in stock dont miss lead people that you have it on hand
Tried to contact DeWalt, they said that the wait time was 14 minutes. 47 minutes later nobody has still answered the phone.
There's no way to get a hold of an actual person. Terrible customer service actually no customer service I will be buying a different brand.
Poorest customer service I have ever dealt with. Their approach was as if I did not matter to them.
Had contacted them several times via email. Told me I needed to go pick up the weed eater from their authorized repair shop, box it up, send it it to to their service center for repair.
I informed DeWalt that it was their job to have it sent in! I am still waiting.Thank goodness I have a Stihl Weed Eater.works perfectly.
Purchased a jopsite table was. Supposed to be one of the better ones out there.
Realized before I used it that it was not adjusted properly from the factory in a few areas. ( could have been dangerous to use). Tried calling customer service to get advice on fixing it, only to find that no one there was qualified to help. They suggested I go on line with Dewalt.We tried and there was no response.worst customer service I have ever experienced.
The people answering the phones for the most part were very nice, but not knowledgeable.
My experience in the past when dealing with other manufacturers is there is always someone that is extremely knowledgeable about their products and can walk me through any issues that I may have. All in all I would advise against Dewalt.
How Good is DeWalt's Customer Service?
Summary of DeWalt Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call DeWalt?
Product/ Service Question:
- “Defective battery”
- “My cordless vacuum not working”
- “I got a tool from home Depot and I had a warranty on that so they told me to call you”
Request for Information Question:
- “Looking for a tool set”
- “Battery question”
- “To check on a warranty on a 20-year-old saw”
Return/ Replace Question:
- “Follow up on a replacement hose”
- “Change the chuck on DCD 732”
- “Tool replacement”
Payments and Charges Question:
- “Battery will not charge”
- “Charger not working DCB 107”
- “Batteries wont charge”
Shipping and Delivery Question:
- “Wrong order”
- “Where is my drill”
- “A wrong part for my bench grinder i just bought”
Staff Question:
- “I want to speak to customer service”
- “Costom service”
- “Complaint about store nearby and lack of service”
Employment Question:
- “Dewalt jobsite pro wireless earphones stopped working”
- “HW48 mower won't crank”
- “Job”
Account Question:
- “Subscription I didn't order”
- “Blocked tool”
- “Can't Login”
Website/ Application Question:
- “Trouble installing blades on my desalt planner”
- “Problem installing rear gaurd kit”
- “To notify them of a scam website that's offering Dewalt tools at IMPOSSIBILITY LOW PRICES”
Refund Question:
- “Refund on tools”
Cards Question:
- “My pin nailer not shoting all the time”
Activation/ Cancellation Question:
- “Cancel order”
Other Question:
- “Recall?”
- “Blade spacer”
- “Talk”
Compare DeWalt Customer Service To
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