Contact DeWalt Customer Service
DeWalt Phone Numbers and Emails
Toll-Free Number:
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(800) 433-9258
Customer Service:
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(877) 571-2391
Legal:
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(888) 997-6648CCPA Inquiries
DeWalt Emails:
DeWalt Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
DeWalt Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call DeWalt is 8004339258. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 57% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as DeWalt may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
DeWalt Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call DeWalt is 8004339258. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 57% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as DeWalt may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call DeWalt mainly because of product/ service, request for information and return/ replace.
12% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact DeWalt is support.dewalt@dewalt.com. 100% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact DeWalt?
Most Popular Number:
| Total calls: 2 401 | Issues resolved: 98 | Last call: Jan 23, 2026 |
Contact Information
DeWalt Website:
DeWalt Help Center:
Corporate Office Address:
Other Info (opening hours):
Stanley Black and Decker, Inc.
1000 Stanley Drive
New Britain, CT 06053
Customer Service Hours:
Monday - Friday: 8:00AM-6:00PM (EST)
DeWalt Customer Service Reviews
It was difficult to reach a live representative to handle my claim. In my opinion, Dewalt or whoever is in control does not make it easy for consumers to reach out for warranty issues.
On the other hand, once I had a representative on the phone, it was very easy to get my problem resolved.
The representative was professional, courteous, supportive and eager to help and solve my problem. I was expecting a difficult and negative responses from the representative due to the frustration to reach a live person but that was quickly erased as the call when better than expected in fact I was pleasantly surprised as how it all was resolved in particular how the representative handle the call.
Great equipment but recently discovered they no longer have any of the online registrations for over a dozen of our portable units. They say they dont have our contact info on file, yet send us advertisements regularly.
Also their helpdesk system is more interested in signing us up for a free Zendesk trial than keeping a stabile text connection open. They dont have my information but seems theyve shared it over the web to advertisers
#Customer Service sent me to a technical site who wanted to charge me with a credit card for technical advice bunch of ***
How Good is DeWalt's Customer Service?
Summary of DeWalt Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call DeWalt?
Product/ Service Question:
- “Warranty issue”
- “Battery”
- “Can't find Dewalt product DWHT 75495”
Request for Information Question:
- “Looking for product”
- “Information about a product”
- “Customer support about a tool”
Return/ Replace Question:
- “Exchange tape measure”
- “To get a replacement part”
- “Hose replacement.”
Payments and Charges Question:
- “DeWalt charger does not change”
- “Battery will not charge”
- “Charger not working DCB 107”
Shipping and Delivery Question:
- “Missing parts”
- “Missing part”
- “Missing part dry vavume bag”
Staff Question:
- “Need service repair on my Dewalt mower”
- “Poor customer service”
- “I want to speak to customer service”
Employment Question:
- “Dewalt jobsite pro wireless earphones stopped working”
- “HW48 mower won't crank”
- “Job”
Account Question:
- “Subscription I didn't order”
- “Blocked tool”
- “Can't Login”
Website/ Application Question:
- “Trouble installing blades on my desalt planner”
- “Problem installing rear gaurd kit”
- “To notify them of a scam website that's offering Dewalt tools at IMPOSSIBILITY LOW PRICES”
Refund Question:
- “Refund on tools”
Cards Question:
- “My pin nailer not shoting all the time”
Activation/ Cancellation Question:
- “Cancel order”
Other Question:
- “18 V batteries”
- “Price good”
- “Gaskets”
Compare DeWalt Customer Service To
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